Protecting your information
At Aptamil we promise to protect your privacy by both this privacy policy and your rights under the Data Protection Act. This policy explains why we request personal information, how you can give or refuse your consent, what information we request, and who else may have access to it. The only personal information we will have is that voluntarily supplied by you. You can change your details, including opt-ins and opt-outs for various services, by visiting your personal account details at aptamil.co.uk at any time.
This website is managed by Nutricia Limited, a company registered in England (Company number 0275552) whose registered address is Newmarket Avenue, Whitehorse Business Park, Trowbridge, Wiltshire BA14 0XQ, trading and referred to in this privacy policy as Aptamil, and its agents, for the use of consumers within the UK.
Why do we request personal information?
The main reason for collecting, processing and storing your personal information is to be able to provide you with the services you have requested. These services could include information and updates, or completing questionnaires and competitions.
Personal information will be collected and stored by Aptamil or its service providers, with your consent, for the following purposes:
- To directly provide the services you have requested;
- To contact you, should we have some important news to share with you about our products and services;
- To enable third parties to process and manage your information to enable us to provide the services you have requested;
- For security, administrative, marketing, and legal purposes;
- To update and enhance the website and the services provided and;
- Sharing this information within the Danone Group.
- Where the website asks you for personal information, we will inform you of how we intend to use the information and we will ask for your explicit consent. Except as set out above, we will not disclose, sell or rent your personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity.
You may opt-in to receive marketing communications when you register with the website and you may withdraw that opt-in at any time. Once you have opted in, we will provide the services you have requested by post, e-mail, mobile (SMS), or telephone. If, for example, you do not wish us to contact you by telephone, then you do not need to give us your number; however, if you do not give us your telephone number, we will not be able to call you back. Should you wish to opt out of receiving marketing communications for goods similar to those you have previously purchased from us, please let us know.
Your consent
By registering on this website, you consent to the collection and use of the information you voluntarily submit, for the purposes described above.
Any personal information will only be used in accordance with current data protection legislation. All our email correspondence contains an unsubscribe option by which you can opt out of further email contact if you so wish.
Your rights
You have the following rights:
- the right to request us to provide you with copies of personal information that we hold about you at any time and we may ask you to pay the fee permitted by law (currently £10)
- the right to request us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and
- the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.
- Please notify us if you object to the use of your personal information in any of the ways mentioned, or if you have any other privacy-related questions, including about how we collect, store and use personal information.
The address to write to is: The Data Protection Officer, Aptamil, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XQ.
What information do we collect?
When you access and browse this website (including when you submit personal information to us through data entry fields on the website), we may collect the following information from you:
- your name;
- your age and sex;
- your postal address;
- your phone, and e-mail details;
In order to provide you with the services you have requested or for marketing analysis, Aptamil (or third party data processors acting on our behalf) will store the information that you have chosen to give us. We can do this in 2 ways:
- Directly from you by your registration details.
- Indirectly from you by information from your visits to this website (see further information below about cookies).
A quick word about children
We do not and will not knowingly collect information from any unsupervised child under the age of 16. If you are under the age of 16, you may not use this website unless you have the consent of, and are supervised by, a parent or guardian.
What are cookies?
This website deposits certain bits of information called “cookies” in a visitor's computer. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your web browser from a website and stored on your computer's hard drive. We use cookies to tell us how and when pages in a website are visited and by how many people, and to access your information when you sign-in, so that we can provide you with personalised content.
Cookie technology does not collect information such as your name, address or contact details. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers.
Each website can send its own cookie to your web browser if your web browser's preferences allow it, but (to protect your privacy) your web browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can configure your web browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each web browser is different, so check the relevant “Help” menu of your web browser to learn how to change your cookie preferences.) If you reject all cookies, you may not be able to receive personalised information on our website.
Who else might see my personal information?
Aptamil and our agents may share your personal information with other companies.
Any links contained on our website to other websites are for your convenience, and should not be taken as endorsement by Aptamil. We are not responsible for the content of the linked websites, and therefore we recommend that you check the privacy policy of those websites to which this website may link. We will share your information where required to do so by relevant legislation, or court orders.
Should Aptamil be acquired by another company, customer information may be deemed a transferable business asset, and as such will transfer to the new owners.
Aptamil may use ClickTale to collect information about how you use this website in order to improve the functions, responsiveness, and content of this website. This information will only be used in an aggregated or anonymous manner; Aptamil will not use it to identify you as an individual.
Security
Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the internet to us.
What if this Privacy Policy changes?
This privacy policy was last updated on 2nd November 2010. Aptamil may update this policy at any time, so please check this page regularly to ensure you are kept up-to-date.